Subscription Terms & Policy
Last Updated: 23/09/26
1. Subscription Overview
The Chilli Trail offers recurring deliveries so you can keep your kitchen stocked with your favorite artisanal chilli products. By signing up for a subscription, you agree that your plan includes an initial payment followed by recurring charges, and you accept responsibility for all recurring billing prior to cancellation.
2. Delivery Frequencies & Billing Schedule
We offer three flexible delivery intervals for recurring orders:
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4-Week Plan: Billed and shipped automatically every 4 weeks.
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6-Week Plan: Billed and shipped automatically every 6 weeks.
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8-Week Plan: Billed and shipped automatically every 8 weeks.
Your payment method will be charged automatically on the same day of each recurring cycle based on the frequency selected during checkout.
3. How First Charges Work
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Initial Checkout: Your first order is charged immediately upon completing your purchase online.
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Subsequent Recurring Charges: Future recurring charges will process automatically according to your chosen interval (4, 6, or 8 weeks from your initial order date) unless paused or cancelled.
4. How to Manage, Pause, or Cancel
You have full control over your subscription and can pause, skip shipments, edit items, or cancel at any time.
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Account Management Portal: Log in to your customer account to manage your plan at thechillitrail.com/account.
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Cancellation Deadline: To prevent a recurring charge, you must pause or cancel your subscription at least 24 hours prior to your next scheduled charge date.
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Late Cancellations: If you cancel after a recurring payment has already been processed, that scheduled shipment will still be fulfilled and delivered. Your cancellation will take effect for the following billing cycle.
5. Refunds & Renewals
Recurring subscription charges are non-refundable once processed. For issues with damaged or missing items, please view our full Refund Policy or contact customer support at [Insert Support Email].